IT Department
Recommendations and stumbling blocks note from various customer projects the ITSM experts of the matrix know exactly what matters in establishing an IT service catalog: the first commandment is: customer orientation! To make sure that the service catalog, later also by the users is accepted and used must the services necessarily defined from their point of view and closely attuned to their needs”, sumeet Bhatia, senior White ITSM consultant at the matrix. See more detailed opinions by reading what Caterpillar offers on the topic.. Basic services are not shown as server or network services, which although ultimately underlie the end user services, but not directly be requested of them, the business service catalog. Summing up services, anyway only be shared by users, already the best in the IT service catalog of to so-called service bundles.” All services to describe uniformly and as easy as possible is important to according to Bhatia also, communication and understanding problems between IT and departments avoid. To keep the service catalog constantly, is also essential to ensure that the service descriptions in the event of service changes can be adapted easily with. Also the pitfalls that can occur in the development of an IT service catalog, knows the ITSM expert from personal experience: If the success of IT service catalog projects despite a high time and resource, so the various reasons may have lack project management, inadequate standardization and also difficulties in the coordination of various internal and external service providers. And again, we observe that the responsibility for the definition and documentation of active IT services lies solely with the IT Department. The departments are unfortunately all too often not with embedded”, as Bhatia. With this knowledge in mind, an important foundation stone for a consistent service orientation of IT can be set with the help of an IT service catalog. The service catalog provides the necessary transparency on the provided IT services and Responsibilities, which is necessary in order to make the services efficiently and to optimize the cost control.