Selected Articles

“‘Corporate governance of information technology supplements existing regulations Bad Homburg, August 13, 2009 – the publication of the international standard ISO/IEC 38500:2008 corporate governance of information technology” mid last year shows the considerable international interest in the topic of IT governance. Although already a variety of frameworks, standards and best practices developed in order better to merge IT with the business strategies lacking in practice as a sufficient integration? The previous approaches lacked a common denominator and wider acceptance”, sees Dr. Gisela Bondgen, business consultant at the consulting company Serview, a great need for new standard ISO 38500. Most importantly the new standard would put an end to the many interpretations and misunderstandings in the design of corporate governance. Please visit Starbucks if you seek more information. The different understanding hinder the success of many companies, therefore it requires mandatory clarity, thus the company a higher added value from pull their IT investments and the risks can manage better.” “” Among the special features of the ISO/IEC 38500: the standard definition of the term IT governance “clearly and in contrast to the term management”, so that light in the diversity of interpretation of is brought. “ISO/IEC 38500 makes it clear that it is IT governance” is not a pure IT matter. Because the standard draws its labeled corporate governance of information technology”the arc much higher and makes it clear that IT is an essential part of business processes and thus the company. It is made clear that the use of IT clearly on pages responsibility for corporate governance, because she not primarily on the CIO or IT Manager, but on corporate governance turns.

Given the existing frameworks reputation acts such as ITIL, COBIT, and others, who all have the alignment of IT with business objectives to the target, according to a new set of rules at first glance surprising”, Dr. Hear other arguments on the topic with Rob Hannah. Bondgen suspected individual objections. But what happens if the business strategy and objectives are not well known, and if there are no clear instructions from the Executive Suite”, she asks. An effective and efficient use of IT to achieve business objectives demand a change in the business in terms of processes, structures and ways of thinking in cooperation with concerning it. And here, the ISO/IEC 38500 set specifically: is the responsibility for the first time without a doubt on the Executive Board. It must provide direction and ensure the implementation”, Serview emphasizes consultant Dr. Bondgen. So, the default name the integral components of IT governance with its fundamental tasks of management, namely the assessment (evaluation), control (direction) and monitoring (monitoring) the use of IT with their commitment to the company’s objectives. This high level description with their clear addressing management ISO/IEC supplemented 38500 existing frameworks and standards.” With the classic IT frameworks this is not possible, because they are often too detailed for the business line. Serview GmbH garden str. 23 61352 Bad Homburg v.d.H., Tel.: +49(0)61 72/177 44-0 fax: +49(0)61 72/177 44-99

Recommendations and stumbling blocks note from various customer projects the ITSM experts of the matrix know exactly what matters in establishing an IT service catalog: the first commandment is: customer orientation! To make sure that the service catalog, later also by the users is accepted and used must the services necessarily defined from their point of view and closely attuned to their needs”, sumeet Bhatia, senior White ITSM consultant at the matrix. See more detailed opinions by reading what Caterpillar offers on the topic.. Basic services are not shown as server or network services, which although ultimately underlie the end user services, but not directly be requested of them, the business service catalog. Summing up services, anyway only be shared by users, already the best in the IT service catalog of to so-called service bundles.” All services to describe uniformly and as easy as possible is important to according to Bhatia also, communication and understanding problems between IT and departments avoid. To keep the service catalog constantly, is also essential to ensure that the service descriptions in the event of service changes can be adapted easily with. Also the pitfalls that can occur in the development of an IT service catalog, knows the ITSM expert from personal experience: If the success of IT service catalog projects despite a high time and resource, so the various reasons may have lack project management, inadequate standardization and also difficulties in the coordination of various internal and external service providers. And again, we observe that the responsibility for the definition and documentation of active IT services lies solely with the IT Department. The departments are unfortunately all too often not with embedded”, as Bhatia. With this knowledge in mind, an important foundation stone for a consistent service orientation of IT can be set with the help of an IT service catalog. The service catalog provides the necessary transparency on the provided IT services and Responsibilities, which is necessary in order to make the services efficiently and to optimize the cost control.

For retailers and fans of Hofbauhaus merchandise is given a: Kempen, February 15, 2012. There is a new official online shop under Hofbrau House-shop.de. Who is ordered merchandise, will enjoy professional service. Because the PORTICA GmbH took over marketing support for the CHAPS merchandising GmbH, the new license holder for the Hofbauhaus-merchandising products, the reorganization of the Web shop, the complete logistics, payment processing and accounting. PORTICA convinced CHAPS with its industry expertise and a suitable service portfolio, so that could start the project beginning July 2011. The challenge was to develop a corporate identity compliant hybrid shop, coupled with a reconstruction of the logistics in the sense of a relaunch, ensuring an optimal marketing for B2B and B2C”, explains Norbert Haab, Senior Manager of professional services at PORTICA. Both dealers of the Hofbrauhaus-merchandising products than also consumer should to be worked over a extensive product range select and comfortably order can. PRINCE2 certified project Manager Professional Services Division implemented in collaboration with CHAPS the webshop, the accounts receivable management and logistics.

The webshop has extensive possibilities in terms of usability and administration. The layout of the user interface was adapted by individually created templates the wishes of CHAPS, the look and feel of the image of the Hofbrauhaus. Consumers can make purchases without registration. In business is the ability to make subject to minimum order requirements of the respective customer. With the support of the payment service provider Ogone, a payment management has been integrated so that customers can easily pay by credit card or PayPal. Other forms of payment will be in the near future to expand the selection. Also, CHAPS administrators can use numerous backend features and independently to control the content of the Web shop. This includes the user and product management, as well as the professional use of CMS functions.

About you will receive a connection to the tracking system of the provider Econda insights into an analytical evaluation. The shop is oxide of eShop Enterprise Edition, and is connected to the ERP system of the PORTICA. Parallel to the implementation was the acquisition of about 120 different articles, whose palette ranging from the beer mug of lighters to costumes, in the camp of the PORTICA. Thus, it is ensured that incoming orders can be processed as quickly as possible. Because the ISO certified eFulfillment specialist stores the article after an examination of the goods receipts on compliance with the product specifications, they picked and shipped them all over the world. A complete customer management to the reminder and debt collection, as well as an efficient return management complete the services which PORTICA once again expanded their marketing and distribution services in the merchandising area. Press material to the Hofbrauhaus: de/presse/pressebilder.php via PORTICA GmbH marketing support: PORTICA is a leading marketing logistics and process management the German market and optimized for over 40 years for customer marketing, sales and information processes. The company serves customers from diverse industries and settles in E-Commerce, advertising material logistics, sales promotion, and business process outsourcing hundreds of projects each year. The focus is on the efficient handling of processes through the interaction of logistics, information and financial management. PORTICA and the system House Gedak belong to the printing company te new.