Council Law
The Government has approved the project of law of services to the client. The maximum waiting time for the user shall not exceed 1 minute. In addition they will be compelled by law to that customer telephone service is free. The Government has approved this Friday the draft law of care services to the client, which improves the rights of consumers, as he has announced the Vice President first Government, Alfredo Perez Rubalcaba in press conference after the Council of Ministers. This new law sets a deadline of a month for companies to resolve complaints from customers. In addition, the maximum waiting time for user from receiving the call in customer service may not exceed 1 minute. On the other hand, the new law will prevent that customer service will provide additional income to the company at the expense of the user. To do this, companies will be obliged by law to that customer phone support is free, agile and personalized and will be prohibited from the use of numbers of additional pricing as a means of communication with customers. Standard has as its main objective the deficiencies detected in the provision of such services by large companies and improve the protection of consumers. Source of the news: companies, forced to resolve complaints of customers within a period of one month